Member satisfaction for clients

We have developed strategies and processes to meet and where possible, exceed member expectations, creating positive experiences and building loyalty on behalf of our clients.

We do this by:

• Delivering innovative digital solutions to meet member needs and improve efficiency
• Rolling out value-based care initiatives to improve health outcomes while controlling costs
• Designing scheme products and interventions to address affordability challenges
• Enhancing actuarial and analytics capabilities to better understand our members and develop relevant products and services
• Partnering with institutions, including Sanlam, to offer value-added products that address financial constraints
• Improving call centre productivity
• Creating dedicated teams to focus on member retention, either directly or through broker support